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Notice of remote oral hearing: November 2020

Unfortunately due to the announcement of the new Coronavirus restrictions, the remote hearing has been postponed until further notice.

James Hay SIPP (PO-29616)

Ombudsman’s Determination

Complaining to TPO on behalf of a deceased’s estate

Find out more about the process when complaints come to us on behalf of a deceased estate. This policy was updated in April 2024.

Atkins Pension Plan (PO-22082)

Ombudsman’s Determination

NOW: Pensions Trust (PO-29179)

Ombudsman’s Determination

Prudential Retirement Account (PO-28558)

Ombudsman’s Determination

Royal London Annuity (CAS-29884-P4H1)

Ombudsman’s Determination

Uniq Pension Scheme (PO-26322)

Ombudsman’s Determination

COVID-19 and your pension

A useful guide, created in partnership with six other pensions bodies, detailing where to find help.

Ombuds Day 2020

Today marks the third annual Ombuds Day; an opportunity to raise awareness and understanding of the Ombuds profession.

British Steel Pension Scheme (PO-22018)

Ombudsman’s Determination