Mrs Thew complains that Marks and Spencer Pension Trust Ltd (the Trustee) provided incorrect information about her pension entitlement. She was told that the state pension deduction would not apply to the deferred element of her pension until she reached age 64, only to be told later that it will …

Mrs Simmons has complained that she incurred financial loss as a consequence of receiving an incorrect statement of her potential retirement benefits. The Pensions Ombudsman’s …

Dr Fairfield complains that the NHS Pension Scheme has incorrectly applied an earnings cap to her pension entitlement. The Pensions Ombudsman’s determination and short reasons The complaint should be upheld in part against NHS Pensions because it mistakenly calculated Dr Fairfield’s entitlement as though she was not …

Mrs Tarn’s complaint against TP is that: She claims that she paid contributions to the TPS when she was on maternity leave which were not taken into account by TP when they calculated her early retirement benefits. TP did not back date her pension to 1 September 2011 as she had requested. TP failed t …

Dr Baker’s complaint which is against the Trustee is in relation to: The deduction made from his lump sum retirement benefit. The basis of indexation that should be applied to his pension. The pension resulting after 1 and 2 above. Sundry benefits. The commutation factor being applied under BTP …

Mr Abrams has complained that: ReAssure Limited failed to inform him that there remained an entitlement of Protected Rights (PR” benefits due to him from the Scheme which he could have taken from age 60 or after A-Day on 6 April 2006, and Once he became …

Mrs Knight’s complaint against the University is that she was led to believe that by taking voluntary severance she would be able to take her benefits from the Scheme immediately on an unreduced basis. Later she received a communication from the Scheme administrator …

Dr Chang complains against NHS Pensions, and against his employer, St. George’s Healthcare NHS Trust (the Employer) that he was provided with incorrect retirement quotations and has in consequence suffered both financial and non-financial injustice. The Deputy Pensions Ombudsman’s de …

Mrs Rose’s complaint which is against the Council is: about the way they processed her application for ill health and about the information they provided to Teachers’ Pensions; and about the way the Council have handled her complaint. The Deputy Pensions Ombud …

Mrs Cunard complains that she was provided with several incorrect benefit quotations by NHS Pensions, which made a series of mistakes in relation to her benefit entitlement. The Deputy Pensions Ombudsman’s determination and short reasons The complaint should be upheld against NHS Pensions, though in respect o …