Mr Collie says that Scottish Amicable (now part of Prudential) acted in breach of contract by failing to invest a single contribution made in 1989 into his IPA (First Series) Policy (the IPA Policy) but instead invested it in a MaxiPensio …

Mrs Jelley has complained that Scottish Life did not provide the appropriate information and funds at the time of her retirement in a timely manner and that as a result she did not receive her pension until three and a half months after her retirement date and the amount of pension she was able to se …

Mrs Dewey complains that Prudential’s sales representative improperly persuaded her to pay additional voluntary contributions (AVCs) to Prudential. Mrs Dewey states that the sales representative did not inform her that she could purchase past added years (PAY) in the Te …

Mr Povall claims that Sutton Estate failed to provide sufficient and timely information to his Free Standing Additional Voluntary Contributions (FSAVC) provider to allow them to commence payment of his p …

Mrs Hadden alleges that AXA acted with maladministration in the time taken to answer queries relating to her personal pension. Mrs Hadden says that, had AXA been prompter in its replies, she would have been able to take her retirement benefits earlier than in February 2003. Some of the issues before me …

Mr Taylor complains that Prudential failed to advise him that it was possible to commence payment of his Protected Rights benefits at age 60. As a consequence these benefits were not put into payment until shortly before Mr Taylor’s State Retirement Age which he says h …

Mrs Peace complains that Prudential’s sales representative improperly persuaded her to pay additional voluntary contributions (AVCs) to Prudential. Mrs Peace states that the sales representative did not inform her that she could purchase past added years (PAY) in the Te …

Mrs Smith complains that Prudential’s sales representative improperly persuaded her to pay additional voluntary contributions (AVCs) to Prudential. Mrs Smith states that the sales representative did not inform her that she could purchase past added years (PAY …

Mr Chapman says the Council’s decision, by which it failed to award credited periods upon his redundancy in accordance with the Council’s then current policy, has caused him injustice. Mr Chapman also complains about the Council’s failure to implement the Appointed Perso …

Mrs Dale considers that the Trustees failed to consider her application for an incapacity pension properly and that they failed to take proper account of the available medical evidence. Some of the issues before me might be seen as complaints of maladministration while others can be seen …